MAEUM BLOG · AI · Automation

AI customer service chatbot cost — trained on your company's own data

2026-08-24 · MAEUM — an AI engineering company that publishes its prices
Whether an AI chatbot works depends not on the model but on a design that makes it say only your company's facts. MAEUM organizes your prices, policies and FAQs into a knowledge base, builds a chatbot that doesn't make things up, and connects the conversation to lead capture and booking — subscription = ₩1M/mo (Essential) (AI running costs included), Private tier = ₩5M/mo. The consultation chatbot on our own site is built the same way and runs in production.

Chatbots fail for one reason

A customer asks about pricing and the chatbot hedges — or worse, invents a policy that doesn't exist. That chatbot is now a device for losing trust. The cause is almost always the same: the company's facts (prices, terms, process) weren't organized, and a model was bolted on anyway.

So half of our build isn't AI at all — it's knowledge organization. We design the boundary: what it answers, and what it hands off with "we'll confirm by email."

Build scope — from answers to lead capture

For very high AI usage, we can connect your own API key (BYOK) so you control AI costs directly.

Cost — from the price list

The ₩0 free diagnosis (5 sessions) looks at your most common questions and consultation flow to set the scope. A website consultation chatbot is typically ₩1M/mo (Light); connecting intake, booking and customer management is ₩2.5M/mo (Standard). Start the build after one scoping session and ₩0 comes off. VAT excluded.

The monthly fee includes baseline AI running costs and continuous improvement — tuning answer quality against real conversation logs is part of operating it.

MAEUM subscription prices — VAT excluded · limited dedicated slots per tier · final scope confirmed after the free demo & diagnosis
Essential₩1,000,000/mo (up to 10 companies) — core workflow development & automation + marketing video pipeline + updates & operations
Premier (recommended)₩2,500,000/mo (up to 4 companies) — multi-workflow connected systems + regular marketing videos + priority improvements
Private₩5,000,000/mo (up to 2 companies) — company-wide AI transformation, effectively your own software department + dedicated team

Start with a free demo & diagnosis (₩0). Every plan includes server operations, data management, ongoing updates, the marketing video pipeline and SEO/GEO visibility work — no per-seat pricing. KRW is authoritative. Try the demo, and sign only if you like it.

Frequently asked questions

We don't have documentation — can you still do it?
Yes. We start by extracting your most common questions together during scoping and drafting the knowledge base. Even if your material is scattered, organizing it is part of the build.
What if the chatbot gives a wrong answer?
Fact-only rules (answer only from organized knowledge; hand off unknowns to an inquiry) are built into the design layer, every conversation is logged, and we keep correcting during operation. On SaaS, that correction is included in the monthly fee.
Can it connect to messaging channels?
Integration specs differ by channel and platform, so we confirm during scoping. A website widget has the fewest constraints and is what we recommend by default.
Won't AI costs run high?
Baseline AI running costs within your plan are included in the monthly fee. For unusually high usage, you can connect your own key (BYOK) to control costs directly, and we discuss that with you in advance.
Can it hand off to a human?
Yes. Inquiries the chatbot can't resolve collect contact details and go into an inquiry queue, with a notification to the person responsible.

See it working before you decide

Tell us what you do and what you need. We'll show you a working demo first — the demo is free.